CEU FAQ
General
1. How is QUE different from other online continuing education programs?
2. How many continuing education hours am I allowed to get through online learning?
3. I am technology shy. Will I still be able to complete my courses online?
Pricing and Payment Methods
4. How much are your courses?
5. Do you offer group rates?
6. What are the options for payment?
7. Is it safe to pay online?
8. Can I get a refund for the course if I am not satisfied?
Courses and Exams
9. How long does it take to complete an online course and get my certificate?
10. How long does it take to complete a home study course and get my certificate?
11. What is a CEU? What is a CEH?
12. What happens if I fail the course?
General
1. How is QUE different from other online continuing education programs?
At QUE we are dedicated to bringing participants quality continuing education courses at prices that everyone can afford with personal attention to each participant. We offer the lowest online ceu prices ($3) and home study ceu prices ($3 - $5) per contact hour. We are available to answer any questions you might have. Call us at our toll free number: 1-877-665-3311 Monday - Thursday 12:00 - 4:00 pm (PST) or email us. In addition, we provide tips and links for self-care practice. See the Self-Care link under our Support menu bar.
2. How many continuing education hours am I allowed to get through online learning?
Many agencies will allow you to get all of your continuing education hours via online and home study format. We recommend that you contact your licensing agency and verify their requirements.
3. I am technology shy. Will I still be able to complete my courses online?
Absolutely. We are available to assist you with this learning process in order to help you become more comfortable with online technology. However, if you are still uncomfortable you might want to try our home study program instead.
Pricing and Payment Methods
4. How much are your courses?
All our online courses are $3 per contact hour. All home study courses are $3 - $5 per contact hour and we pay for all shipping of textbooks to and from each destination. You can save money by purchasing a discount plan for your online courses where rates are as low as $1 per ceu hr.
5. Do you offer group rates or discount plans?
We offer many different discount plans. Make sure you check back often to see what we have as these plans change throughout the year. Group plans will be arriving soon!
6. What are the options for payment?
You may pay for your courses with a credit card or debit card through our secured online server. Or, you may call us toll free at 1-877-665-3311 with your credit card information. You may also fax us your credit/debit card information using the credit/debit card form. Fax: 1-805-715-1502. You may also print up your mail a check or money order for your ceus to:
Quantum Units Education
1502 3rd Street
Baywood Park, CA 93402
7. Is it safe to pay online?
Our site offers secure processing of your financial information via a secure https connection. You can feel safe when your financial information is processed by our secure servers.
8. Can I get a refund for the course if I am not satisfied?
Yes, we offer full refunds on all home study courses if returned within two weeks of their shipment date. Since you don't pay for the online course until it is completed, this shouldn't be a problem. Once a certificate has been issued to a participant, refunds are not available.
Courses
9. How long does it take to complete an online course and get my certificate?
You can complete one of our online courses in a matter of one or a few days. It depends on your comfort level using computers, online technology and the length of the course material. Courses indicating more hours have more pages to read and more questions to answer. Once you have passed the exam and paid for the course you can immediately download and print your certificate from within your account. You may also request a copy be sent by mail from within your account.
10. How long does it take to complete a home study course and get my certificate?
The home study courses take longer to complete than the online courses. We use Priority Mail to send courses with books. 'Exam Only' courses are sent by 1st class mail. You will need to allow 3 - 7 days for your course material and book to arrive. Allow another 1 - 2 weeks for completing the course and another few days for return of the materials. After grading of your exam we will process your certificate and place it in your account for downloading and printing, or if requested we will send your certificate by U.S. mail, which can take a few days to arrive. The entire process could take up to 3 - 4 weeks. This is a good option for those not in a hurry and who plan ahead to renew their license.
11. What is a CEU? What is a CEH?
A CEU is a continuing education unit. 10 hours of instructional contact = 1.0 CEU. Online and Homestudy Providers frequently use the term CEU when advertising courses.
A CEH is a continuing education hour. Most agencies will require that you earn a certain number of contact hours within a 2-3 year period in order to renew your license or credential. All of our courses are marked according to contact hours. Contact hours are listed on your certificate of completion. Courses that include 'ethics' 'hiv' or 'special populations' will have these hours broken out on the certificate.
12. What happens if I fail the course?
70% is considered a passing grade. In order to ensure the integrity of our program, we limit online testing to no more than 3 attempts and your answers will not be displayed. If you wish to discuss the results of your exam you may send us an email from the 'contact' page.
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